Frequently Asked Questions

Get answers to common questions about The Refresh (package 1).

This service covers gray or root regrowth up to 1.5 inches, offering seamless touch-up results. If your regrowth exceeds 1.5 inches or you want a full color change, we’ll recommend a different service or consultation for best results.

The gloss refresh enhances shine and smooths ends without drastically altering your base color. It can subtly adjust tone; if you want a stronger color shift, book a color service after a consultation with your stylist.

You may choose a full haircut or a trim; both options are included. Your stylist will consult on desired length and shape, then tailor the cut for your hair type to leave a polished, healthy finish.

Results vary by hair type and care. Gloss and shine typically last four to six weeks; cut and style longevity depends on growth and maintenance. Plan touch-ups every 4–8 weeks to keep color fresh and shape sharp.

Yes—The Refresh is ideal for first-time clients. It provides a gentle root touch-up, glossy end refresh, and a styled cut so you can experience our technique before committing to larger color changes.

Book approximately 60 to 90 minutes for The Refresh appointment; time varies with hair density and desired haircut. If extensive processing or consultation is needed, we’ll recommend extra time when scheduling.